Frequently asked questions

Learn what to expect at your first appointment and ongoing care at Startline.

FAQs

Learn about osteopathy

If it’s your first time hearing about osteopathy, or you’ve got your first appointment coming up, you can learn about what to expect in these FAQs.

Osteopaths are trained over 4 years in medical and musculoskeletal areas at undergraduate. Osteopaths are primary healthcare practitioners and musculoskeletal specialists. This means they specialise in pain caused by ligaments, tendons, muscles, bones and joints. They are also trained to recognise the signs and patterns of pain that is not caused by these structures and may need further investigation.

They use a full medical case history and assessment to understand your individual case and the cause. Your Osteopath will explain to you what structures may have been affected with your injury, & suggest what action they’d recommend. If further investigation is required your Osteopath will refer you to the appropriate healthcare professional.

Find out more on our dedicated Osteopathy page.

An age old question and one that is difficult to summarise in one sentence. Check out our blog post on the difference between Osteopaths, Chiropractors, & Physiotherapists.

First we’ll have a chat about what’s going on and we’ll dive deeper into your medical history to build a big picture of your health. We’ll then move on to a physical examination, which involves watching you move and maybe doing some strength testing. We will also take a look at your joints and muscles with you relaxed, lying on the couch.

Once we have an idea of what could be causing your symptoms, we will explain our thoughts and provide a diagnosis. We will then offer you a management plan which may include a mixture of manual therapy, exercise prescription and lifestyle advice. You’ll have opportunity to ask questions throughout.

We will then use the remaining time for treatment. Which may include soft tissue massage, joint articulation or exercise.

General practitioner’s methods vary from individual to individual. Similar to Physiotherapists, GPs also refer patients to Osteopaths where the evidence supports the intervention.

You don’t need a GP referral to see an osteopath. Osteopaths are primary health care professionals. You do not need to see a GP before going to see an Osteopath.

Yes, our Osteopaths regularly see severe episodes of low back pain and neck pain. If you have any questions or concerns, contact us over the phone.

Yes, if the patient is beyond the 1st Trimester.

Conditions like low back pain and pelvic girdle pain are very common during pregnancy. About 20% of women have some sort of low back pain during pregnancy. Both of our Osteopaths completed a clinical rotation at the expectant mothers clinic in London, seeing women in their 2nd and 3rd trimesters for aches and pains. Find out more about how our Osteopaths can help with pregnancy related pelvic girdle pain HERE

Osteopathy can be a really effective tool. With some conditions such as osteoarthritis, it can delay or even avoid the need for surgery.

In other scenarios when we are injured, in pain, or recovering from an injury or surgery, we tend to walk and move differently. This is because certain parts of the body may need to rest, so we avoid using them. Meanwhile, we load other areas of the body to compensate to keep performing our day to day tasks. This is fine in the short term, but if sustained can lead to problems. In some cases Osteopathy can help with this.

All Osteopathic treatment techniques aim to minimise pain and discomfort, using gentle non-traumatic techniques. It is not uncommon to feel a little sore following treatment. This usually resolves over a following 24-48 hours.

This depends on the condition and the amount of time you’ve had the problem, your Osteopath should be able to give you a better idea during the initial consultation. The average number from our clinic software is 6 sessions, but this can vary above and below those numbers depending on the injury and the length of time you’ve had it. 

Osteopaths have to complete 4-5 years training from a recognised university, as well as a minimum of 1,000 supervised clinical hours. They then need to take out professional insurance. Only once all of these steps are completed can you apply to the General Osteopathic Council (GOsC) to get your license to practice.

Osteopaths then need to complete 30 hours of clinical professional development (CPD) each year, in order to remain up to date with current best practice, & be able to renew their license with GOsC.

In the UK, ‘Osteopath’ is a protected term. Anyone referring to themselves as an Osteopath must be registered with the GOsC, or risk facing legal action from the council.

The name ‘Osteopath’ is a protected name under the Osteopaths Act 1993. In order to call yourself an Osteopath, you must have completed the appropriate training, with continued professional development and be registered with the General Osteopathic Council.

Many private health insurance policies provide cover for osteopathic treatment. It may be possible to claim for a course of treatment but you should check in advance with your insurance company before seeking osteopathic treatment, in order to confirm the available level of cover.

There is no obligatory part of treatment. If you have any concerns or preferences, your Osteopath will be more than happy to discuss these and take these into account when building your management plan. Alternative methods can always be provided. 

Consults are £65 Pay as you, but we do have packages available which give you more value for money, 

What to expect

Learn about your first appointment

Learn about what to expect at your first appointment at Startline.

During your first appointment your osteopath will first gather a case history to learn about your symptoms and associated factors, before guiding you through a physical examination. 

These two processes will allow your osteopath to diagnose your issue, and create a management plan tailored to your needs.

Once this has been explained to you, your practitioner can then move on to treatment and exercise prescription. You consent is always gained before any treatment begins.

During your first appointment at the Pura Vida Osteopathic Clinic, your Osteopath will ask you questions about your problem. They will be asking questions about your medical history, your lifestyle as well as your symptoms. This is important as it will help with accurately diagnosing your problem and identifying the appropriate treatment pathway for you. This will be written down in your medical records. These will be kept confidential in line with the General Data Protection Regulation.

Your Osteopath will need to assess the areas of your body causing discomfort as well as other areas which maybe contributing to your problem. This may include feeling the tightness or stiffness of joints and muscles to help us gain a full picture and understanding of your problem and other areas that maybe affecting it. When needed, your Osteopath might be doing other type of examinations such as taking your blood pressure, neurological testing, etc. This is to ensure that treatment is safe for you.

Your Osteopath will take time to explain to you what their diagnosis is and the treatment plan, as well as what they’d like to do in terms of treatment techniques. We have a page for frequently asked questions about osteopathy and our clinic in case you still need more information. Our team are all registered with the General Osteopathic Council, members of the Institute of Osteopathy, & have been providing Osteopathy to Redhill, Reigate, & Merstham since 2019.

We typically ask you to dress down to better assess your body and how its moving. please bring clothing you’ll be comfortable in, e.g. sport clothing.

If you’re under the age of 16, by law you must be accompanied by an adult with parental responsibility or who is your legal guardian. A grandparent is also acceptable if the parent has confirmed this with your Osteopath prior to the appointment. If you are above 16, you’re more than welcome to bring a friend or relative along to the appointment should you wish to.

Babies must be accompanied by an adult with parental responsibility or a legal guardian. A grandparent is acceptable if a parent has confirmed this over the phone with the Osteopath prior to the appointment.

The appointment will take 45 minutes, which will involve a case history, physical assessment, diagnosis, advice and treatment.

Paediatric Osteopathy techniques are appropriate for children at all stages of development.

Our clinic provides care to Reigate, Redhill, Merstham, Dorking & surrounding areas. See our map location on our About page.

Rear of, 14 Lesbourne Road, Reigate, Surrey, RH2 7LD. Opposite ‘Brent Walsh Barbers’ (Near the Venture Inn) There’s a small side passage beside 14 Lesbourne Road, follow that to find the clinic.

For New Patients, our appointments are £60 & last an hour. For follow-up appointments £50 and last half an hour.

If you have any medical notes about what you’re coming in for, it can be helpful if you bring it to the appointment

You can cancel or change your appointment at any time up until 24 hours prior to your appointment. If you cancel your appointment within 24 hours of your appointment

Where to find us

Osteopathy & physiotherapy for Redhill, Reigate, Merstham & Surrounding Areas

You can find us at the rear of, 14 Lesbourne Road, Reigate, Surrey, RH2 7LD.

Opposite ‘Brent Walsh Barbers’ (Near the Venture Inn) There’s a small side passage beside 14 Lesbourne Road, follow that to find the clinic.

There is street parking on Lesbourne Rd and the surrounding roads. The nearest Car Parks are on Bancroft Rd and Bell St.

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Browse through our many catagories or use the search function to find information on relevant to you. 

Osteopaths vs chiropractors vs physios? Who should you choose? & whats the difference?

Hip & knee pain, an orthopaedic perspective

Acute neck pain management